Our focus is on your key performance indicators and clearly defined service level agreements. We also focus on transforming the experience at the personalized human level by combining the right technology through integration and bringing your business workflow to life with caring, passionate people focused on the why in each interaction.
Our ability to flex, expand, and adapt allows us to drive results in fast-paced markets and support high-growth goals. We embrace full integration suite processes and provide better, more rewarding experiences for customers and employees.
Customers’ expectations are changing — we level up the experience.
Our inbound and outbound call center teams are custom-built to help your existing team evolve. We invest in people and culture to better serve you and the custom teams we build for you. Our technology-enabled, empowered, and engaged teams deliver enhanced global customer engagement and experience.
Improved customer experience and satisfaction
Employee satisfaction above industry standards
Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch).
Co-Founder & CEO
Co-Founder & COO
Director of Operations
Operations Manager
We provide end-to-end customer support solutions and only dedicated agents to businesses of any size at competitive prices.
Agents to help you grow from here to where you want to go next
A team of agents with the primary support team included to be self-supported, lightening your load.
A turn-key CX program where we execute your vision and partner to accelerate your CX dreams
While defining what works best, several factors must be considered: company size, scope of work, tool stack, maturity and flexibility of internal processes, etc. Talk to our sales team to learn what options work best with HC solutions.
There’s a wide choice of add-ons, and you can upgrade anytime. We are flexible and can customize our offer to suit all your needs. Reach out to our Sales team to see what works for your business.
Hiring timelines from contract signing and calibration on hiring requirements are a minimum of 2-4 weeks, depending on several factors, such as team size, the complexity of a job, hiring profile, etc.
No. We provide only dedicated Customer Support and Back-Office Agents who work exclusively for your company.
Foundations training covers company culture, customer service, product knowledge, and process overview. Its goal is to ensure that all employees are on the same page before they begin working with customers or clients. This type of training can be delivered in various ways, including classroom instruction, e-learning courses, and on-the-job training.
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