Placing callers on hold is one of the fastest ways to irritate them. One of the number one reasons businesses get bad reviews is due to callers reporting long hold times. And if you think about it, when was the last time you were happy about being put on hold for any amount of time? With Happy Customers customer care solutions, your callers don’t ever get put on hold. When they call in, they have the 100% full attention of our call center agents who never put callers on hold. Instead, we work through each issue with each caller before moving on to the next.
Sending your callers to voicemail isn’t just a risk to new prospects that may be interested in doing business with you. It can also be damaging to your long term client relationships and brand image. Not being available to take customer calls when they need to connect sends the message that they are not your top priority. With Happy Customers customer care call center solutions, you can greet your callers with one of our friendly agents who are trained to provide exceptional experiences and act as a representative of your company, meaning they’re on-brand and on-message.
With more phone support resources at your disposal than ever before, you can set up your Happy Customers call center services to have our agents answer phones after a specified number of rings or when your phone lines are already tied up. That way, if you are busy and unable to answer the call yourself, our team will be at the ready.
Your customers have questions and needs that may not always come up neatly within the normal 9-5 office hours. When this happens, you have an opportunity to demonstrate that you are invested in supporting your customers no matter what time of day they require support. With Happy Customers , you can forward your calls to us after normal business hours as well so that our US-based, friendly, professional call center staff can connect with your after-hour callers and assist them however they may need.
Customers’ expectations are changing — we level up the experience.
Choosing HC to answer your phones and become the voice of your customer care is more than just an investment in your customer relationships. It is an investment in yourself and your team. With phones being supported by trained virtual receptionists that operate based on predetermined scripts and procedures, you can confidently free up you and your internal team to focus on mission critical projects that help grow your business to become the success you’d always envisioned. Imagine the time and resources you could recapture and repurpose if you no longer had to answer every call and question that came in. That immense recovery in time and energy is just a fraction of the ROI you can expect when using our services to support your business.
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